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Terms and conditions

Underneath the variation clause of our pay monthly and pay-as-you-go terms and conditions, any new terms and conditions published will supercede any older version. Please find our latest terms and conditions below.

Product/Promotional terms and conditions

PDF Terms and conditions - Pay-as-you-go Tariff Changes to Hi5 & One plan Feb 2012
PDF Terms and conditions - Pay-as-you-go Tariff Changes for USB data plan Feb 2012

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Terms and conditions - Pay-as-you-go Tariff Changes for Data and SMS Jan 2012

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Terms and conditions - Pay-as-you-go Hi-5 2011 

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Terms and conditions - Pay Monthly Minute, Text and Data Add-on Packs 2011

PDF Terms and conditions - Pay-as-you-go Samsung Phone in a box 2011

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Terms and conditions - Pay-as-you-go Alcatel OT305 Phone in a box 2011

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Terms and conditions - Pay-as-you-go One Plan 2011 

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Terms and conditions - Pay Monthly One World plans 2011

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Terms and conditions - Pay Monthly Handset & SIM only Plans 2011

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Terms and conditions - Pay Monthly Data plans

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Terms and conditions - Pay Monthly BlackBerry plans

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Terms and conditions - Pay Monthly £5 FREE incoming calls

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Terms and conditions - Pay Monthly Data Roaming Bolt-ons

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Terms and conditions - Pay-as-you-go Bonus Day

PDF Terms and conditions - Pay-as-you-go Segmented promotions

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Terms and conditions - Pay Monthly Bill Referal Scheme

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Terms and conditions - Pay Monthly Apple Voucher Christmas Offer

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Terms and conditions - Pay Monthly & Pay-as-you-go HomePhone

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Terms and conditions - Pay Monthly Data Dell Mini 9

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Terms and conditions - Pay-as-you-go All You Can Eat

PDF Terms and conditions - Pay-as-you-go 1p & Power plan Jersey
PDF Terms and conditions - Pay-as-you-go 1p & Islander plan Guernsey

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Terms and conditions - Pay Monthly Family Share Plan

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Terms and conditions - Pay Monthly Talker & Texter Plans

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Terms and conditions - Pay Monthly Value Plans Jersey

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Terms and conditions - Pay Monthly Value Plans Guernsey

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Terms and conditions - Pay Monthly Group plans Jersey


Service terms and conditions

PDF Terms and conditions - Pay Monthly Services 2012*
  *Under no circumstances are the Airtel-Vodafone free texts to be used for advertising or bulk sms purposes.  Airtel-Vodafone reserves the right to withdraw such services if being used for these purposes.
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Terms and condtions - Customer service charges 2011 

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Terms and conditions - Pay-as-you-go Power plan tariff changes

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Terms and conditions - online shopping

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Terms and conditions - web topup

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Consumer Code of Practice

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Technical visit disclaimer

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Important Customer Information

PDF Terms and conditions - Pay-as-you-go Services June 2010
PDF Terms and conditions - Pay-as-you-go Services July 2009
PDF Terms and conditions - Pay-as-you-go Services - Jersey
PDF Terms and conditions - Pay-as-you-go Services - Guernsey